Privacy Policy

1. Who we are

• Product/Service name: InvoiceX Nigeria
• Website: https://invoicex.ng
• WhatsApp Support: +234 818 846 6652
• Data Controller contact: info@responsiveai.agency
• Company legal name/address: Responsive AI Agency / 4, BESIDE EGEBEKUNLE LAOL, ADJACENT ASHAKA COMPLEX, ELEBU, IBADAN, OYO STATE, NIGERIA

2. Information we collect

A) Information you provide

When you create an account, request a trial via WhatsApp, or use the app, you may provide:

• Account information: name, business name, phone number, email address, password (if applicable)
• Business profile: business address, and TIN (if you choose to add it)
• Customer/vendor information you upload: names, phone numbers, emails, addresses
• Invoicing and transaction data: invoice line items, amounts, descriptions, VAT fields, dates, purchase/expense entries, notes, reports you generate
• Messages and support requests: WhatsApp messages or other communications with us

B) Information collected automatically

When you visit our website/app, we may automatically collect:

• Device and usage data: IP address, browser type, pages visited, timestamps, referring/exit pages, and basic diagnostic logs
• Cookies or similar technologies: to support core site functionality (and, if enabled, analytics)

3. How we use your information

We use information to:

• Provide, operate, and maintain the Services (invoicing, records, exports, reports)
• Create and manage accounts, authenticate users, and prevent misuse
• Respond to inquiries and provide support (including WhatsApp support)
• Improve product performance, fix bugs, and develop new features
• Send service-related messages (account notices, updates, security alerts)
• Comply with legal obligations and enforce our Terms

4. Legal basis for processing (Nigeria)

Where applicable under Nigeria’s data protection framework, we process personal information based on:

• Performance of a contract (to deliver the Services you requested)
• Legitimate interests (security, fraud prevention, service improvement)
• Consent (where you opt into specific communications or optional cookies)
• Legal obligation (where required by law)

5. Sharing and disclosure

We do not sell personal data.

We may share information only as needed:

• Service providers: hosting, database, email delivery, customer support tools, backups (acting on our instructions)
• At your direction: if you export/share data with your accountant, tax consultant, or a third party you choose
• Legal requirements: if required to comply with lawful requests, court orders, or to protect rights, safety, and security

6. Data retention

We retain personal information for as long as necessary to:

• provide the Services,
• meet legal/accounting requirements, and
• resolve disputes and enforce agreements.

You may request deletion of your account/data, subject to legal retention requirements and legitimate business needs.

7. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International transfers

If your data is stored or processed outside Nigeria (for example, if your hosting provider’s servers are outside Nigeria), we will take reasonable steps to ensure appropriate safeguards are in place.

9. Your rights

Depending on applicable law, you may have rights to:

• access your personal information,
• correct inaccurate information,
• request deletion,
• object to certain processing,
• withdraw consent (where processing is based on consent),
• request data portability.

To exercise these rights, contact us at: info@responsiveai.agency.

10. Children’s privacy

InvoiceX is not intended for children. We do not knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and may provide additional notice where appropriate.

12. Contact us

For privacy questions or requests:

• Email: info@responsiveai.agency
• WhatsApp: +234 818 846 6652

If you email us, please include the subject line “Privacy Request – InvoiceX”.